Get in Touch

Have questions or need assistance? Our support team is here to help. Choose the appropriate contact method below based on your inquiry type.

Primary Contact Email

[email protected]

For all inquiries including technical support, billing questions, refunds, and general questions. Please include your account email in your message for faster processing.

Technical Support

API integration issues, error troubleshooting, usage questions

[email protected]

Within 24 hours (business days)

Billing & Refunds

Payment issues, invoice requests, refund processing for unused credits

[email protected]

Within 48 hours (business days)

General Inquiries

Partnership opportunities, feature requests, product feedback

[email protected]

Within 3-5 business days

Refund Policy Reminder

contact.refundPolicy.description

Your account email address
Reason for refund request
Amount of unused credits to be refunded

Refund requests are typically processed within 5-7 business days and issued to your original payment method via Stripe.

Frequently Asked Questions

How quickly will I receive a response?

Response times vary by inquiry type (see above). Technical support typically responds within 24 hours on business days. For urgent production issues, mark your email subject as "URGENT" for priority handling.

What information should I include?

Always include your account email address. For technical issues, provide error messages, request IDs, and steps to reproduce. For billing inquiries, include transaction IDs or invoice numbers.

Can I get a refund for all my credits?

No. Only unused credits can be refunded. Credits consumed through API requests (chat completions, image generation, etc.) are non-refundable as they incur real costs from upstream providers.

Do you offer phone or live chat support?

Currently, email is our primary support channel. Enterprise customers with custom contracts may have access to dedicated Slack channels or scheduled video calls. Contact us to discuss enterprise support options.

How do I report a security vulnerability?

For security issues, email [email protected] with "SECURITY" in the subject line. Please do not disclose vulnerabilities publicly until we've had a chance to investigate and patch.

Can I schedule a demo or consultation?

Yes! For teams evaluating APIPod or enterprise customers, we offer personalized demos and technical consultations. Email us with "Demo Request" in the subject and include your company name and use case.

Enterprise Solutions

Need custom SLAs, dedicated channels, private deployment, or volume discounts? Our enterprise team can design a solution tailored to your organization's needs.

Contact Enterprise Sales